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We're Hiring! - Operations Director, 0.5 FTE, Remote

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ISPS-US Operations Director Job Description

The International Society for Psychological and Social Approaches to Psychosis, (ISPS) comprises a diverse range of individuals, networks and institutional members across more than twenty countries. ISPS began in 1956 to increase knowledge and understanding of the psychological and experiential aspects of psychosis and extreme states. ISPS-US was formed in 1998 bringing ISPS objectives and understandings to the U.S.

Over the course of this history, ISPS-US has witnessed the relentless pursuit of primarily biological explanations for "psychosis." This tide has been turning in recent years, with growing international recognition of a range of psychological, social, and cultural factors. Recognizing the humanitarian and therapeutic potential of these perspectives, ISPS-US embraces a wide spectrum of approaches from psychodynamic, systemic, cognitive, and arts therapies, to need-adapted and dialogical approaches, family and group therapies and residential therapeutic communities.

Central to ISPS-US's ethos is that the perspectives of individuals with lived experience and their families and friends, are key to forging more inclusive understandings of, and collaborative therapeutic approaches to, psychosis and extreme states. We believe that it will take people with diverse perspectives working together to accomplish our mission.

Position Summary
The operations director (OD) is a paid staff position responsible for facilitating the day-to-day operations of ISPS-US. The OD reports to the executive director. The OD collaborates with committee and branch leaders to ensure that activities can be carried out effectively and consistent with strategic plans and policies. The OD is a part-time position for 20-hours per week.


  • Bachelor’s degree in social sciences, humanities or equivalent experience preferred
  • Strong understanding of, and commitment to, the mission of ISPS-US
  • Prior relevant organizational and nonprofit management experience
  • CRM database management and event planning experience preferred
  • Outstanding operational and administrative skills
  • Creative and competent organizer and problem solver
  • Skilled at working collaboratively with excellence in relationship building
  • High standard of integrity and ethics
  • Occasional evening, weekend hours and travel including the Annual Conference (this year November 1-3, in Pittsburgh, PA)

Responsibilities and Duties

  • Collaborates with the Executive Committee (EC) and the executive director in the development of performance goals and long-term operational plans
  • Sets strategic goals for operational efficiency and increased productivity. Analyzes current operational processes and performance, recommending solutions for improvement when necessary
  • Builds and maintain excellent relationships with the EC, officers, the executive director, committee members and volunteers
  • Facilitates member and donor engagement and management, including CRM database management. Communicates with stakeholders including people with lived experience of psychosis/extreme states, clinicians, peer specialists, family members, students and academics. Delivers member benefits.
  • Collaborates with the program committee and executive director in event planning, including in-person and online conference planning, marketing and management, completion of continuing education requirements, volunteer recruitment, training and supervision.
  • Assist in marketing of ISPS-US and its events, and ISPS international events, through direct mail, email, social media, and website content editing. Writing, editing and desktop publishing of content.
  • Does day-to-day financial management: banking, some budgeting, accounts payable and receivable, expense tracking, working with an accounting firm on bookkeeping, financial reports and tax forms, insurance coverage. Ensures compliance with state and federal regulations for 501(c)3 nonprofits.
  • Assists in organizing media: basic video and photo editing, posting and hosting.
  • Collaborates with committees and branches to assist them in carrying out their activities. This includes handling the technical aspects of setting up webinars, when requested.
  • Selects vendors and negotiates vendor contracts (subject to approval of EC). Pays vendor fees.
  • Provides oversight of vendors, including webmaster, printer, A/V providers, IT and online technology providers, editors, publishers and other professional service providers.
  • Communicates and coordinates with ISPS international as necessary
  • Upholds organization policies and standards, and ensure laws, regulations, and ethical standards are followed
  • Consults closely with the executive director about any conflicts with members or volunteers that are not easily resolved
  • Promotes diversity, equity and inclusion in all areas of the organization
  • Performs additional activities and takes on responsibilities as assigned by the executive director.


  • Four weeks of Paid Time Off (PTO) or 80 hours per year—which will include both vacation and sick time.
  • Nine (9) paid holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving, and Christmas.
  • Flexible Schedule
  • Fully remote position with a $125 per month remote office expenses stipend


$34.48 per hour, 20-hours per week, or $35,859 per year. The successful candidate may live anywhere in the United States, as work can be done remotely, however candidates from Pennsylvania will be prioritized.

To be considered, applicants must include a cover letter detailing how their skills, work and/or lived experience, and values align with the role and ISPS's mission.

You may apply via Indeed or by sending your resume and cover letter to Leah Giorgini, Executive Director